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info@colorwaylighting.com

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Home > FAQS

Question1: How to Pay?

A:Bank transfer or Western Union,30% deposit payment will be paid in advance and 70% balance before the goods shipping out.

 

Question2: How to ship?

 

 

Question 3: What is Warranty Policy?

 A:We guarantee the item has ONE YEAR manufacturer warranty. 

 If the item is dead on arrival, please send it back in 3 days in original condition at your cost. When our technician examine the item has manufacturer problem, we will refund your postage and send you new item at our cost. Items found no defectives will be returned at buyer’s cost.

If item is defective in 3 months, buyer agrees to pay for the postage to return the faulty items and seller agrees to pay for the postage to send new items upon receipt.

 If item is defective after 3 months to one year, buyer agrees to pay the both postages and potential taxes, and seller agrees to offer free service to maintain the faulty items.

 All the returned items must be marked with the invoice number and item number. Then, we can recognize it is your items.

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